- 01Why Small Business Performance Reviews Don't Happen — and What to Do InsteadThe annual performance review exists in almost every small business in theory. In practice, it doesn't happen. Something more urgent comes up, the calendar fills, and the conversation gets pushed. By the time it happens, it's been so long that neither party can reconstruct what they wanted to say.
- 02The Feedback System That Catches Problems Before They Become TerminationsMost performance problems don't arrive suddenly. They build for months before anyone names them. By the time the hard conversation happens, the signals were already there; they just weren't being tracked. A feedback system is the structure that makes those signals visible while there is still time to act.
- 03How to Have a Difficult Performance Conversation Without Damaging the RelationshipMost small business owners avoid difficult performance conversations because they're afraid of damaging the relationship. The counter-instinct: the conversation doesn't damage the relationship. Avoiding it does. The relationship that hasn't had the hard conversation is the one that ends badly.
- 04What to Document in Every Performance Conversation So Nothing Gets Disputed LaterThe paradox: the performance conversation that went well is the one that doesn't need documentation. The one that didn't go well needs documentation precisely because it didn't go well. Most owners document neither. The conversation that should have a record almost never has one.
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