Every piece of customer signal in one place, turned into patterns you can act on.

The place all customer signal goes, where your product team shapes it into themes and where planning decisions get made from one accumulated body of evidence.

What it will do

Capture each request, complaint, or unanswered question as an Item, carrying the full CRM context of the customer who raised it.
Group related items into Themes, the patterns that name a real customer need.
Pull signal in from across the platform: Help Desk tickets flagged as feedback, Forms submissions set up for feedback intake, unhelpful ratings on Knowledge Base articles, and direct capture through a Conductor command from anywhere.
Give your product team an inbox to triage items and a themes view where planning actually draws from.

Where the signal comes from

Feedback pairs closely with the AI Support Agent, which will be one of the largest sources of signal you have: questions it could not confidently answer, conversations that ended in escalation, and clear moments of dissatisfaction all land here automatically. Feedback is not a public-facing board or a voting widget. Every customer touchpoint reaches it through an app that already owns the relationship, so the signal always arrives with context attached.

On any collection of items, the Conductor finds the themes across loosely related signal, shows you patterns by customer segment, drafts summaries for your product team, and answers a question as pointed as 'What are paying customers asking for that we have not built?'

GET EARLY ACCESS

Be first to try Feedback when it ships.

Join the early access list and we'll let you know when Feedback is ready.