Automated customer answers, grounded in your own knowledge and cited every time.

Answers your customers' common questions automatically, citing the content behind every answer, and passing questions to a person in Help Desk whenever it cannot resolve them confidently.

Grounded in your knowledge, not a separate copy of it

The Agent keeps no separate training corpus, needs no seeding step, and never has to be re-trained as your content changes. Every time it answers, it reads live from the current state of your own sources: your published Knowledge Base articles, the living documents your Living Library maintains, resolved Help Desk history, and CRM context when the customer is identified.

The way to make the Agent better is simply to improve the source content: write a clearer article, publish a better living document, resolve a class of tickets more cleanly. There is no separate quality dial to turn.

What it will do

Run inside your own product, help center, or support page through a lightweight embed, with no Kiluma account required of your customers.
Treat end-users as anonymous, session-identified, or verified through an ID you pass in.
Support several Agents in one organization, each with its own sources, escalation rules, and voice.
Open a Help Desk ticket, with the full conversation preserved, whenever a person needs to take over.

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