Playbooks/The Hiring & People Playbook
The Kiluma Playbook Library

The Hiring & People Playbook

01Hiring Strategy & Foundations
Why Small Businesses Make the Same Hiring Mistakes Over and OverHow to Know When You Actually Need to Hire — and When You Don'tThe Hiring Plan That Prevents You From Hiring in Panic ModeHow to Define What Success Looks Like Before You Post a Single Job
02Job Definition & Role Documentation
Why Your Job Description Is Attracting the Wrong CandidatesHow to Write a Job Description That Filters In, Not Just OutThe Role Scorecard That Makes Hiring Decisions Clearer and DefensibleHow to Document a Role So the Person You Hire Can Actually Succeed in It
03Sourcing & Candidate Knowledge
Where Small Businesses Actually Find Good Hires — and Where They Waste TimeHow to Build a Talent Pipeline Before You Have an Urgent OpeningWhat to Track About Every Candidate So Your Process Gets Better Over TimeHow to Use Your Network to Find Candidates Without Feeling Like You're Imposing
04Interview & Selection Process
Why Most Small Business Interviews Are Conversations, Not EvaluationsThe Structured Interview Process That Produces Better Hires in Less TimeHow to Design an Interview That Tests for What the Job Actually RequiresThe Reference Check System That Surfaces What the Interview Didn'tHow to Make a Hiring Decision When You Have Two Good Candidates and One Gut Feeling
05Onboarding & Knowledge Transfer
Why New Hires Take So Long to Be Useful — and How to Cut That Time in HalfHow to Build a 30-60-90 Day Onboarding Plan That Actually Gets UsedWhat to Document Before a New Hire Starts So They're Not Learning From ScratchThe Knowledge Transfer System That Gets New Hires Up to Speed Without Consuming the TeamHow to Onboard Someone Into a Role That Only One Person Has Ever Done
06Performance & Feedback Systems
Why Small Business Performance Reviews Don't Happen — and What to Do InsteadThe Feedback System That Catches Problems Before They Become TerminationsHow to Have a Difficult Performance Conversation Without Damaging the RelationshipWhat to Document in Every Performance Conversation So Nothing Gets Disputed Later
07Culture & Team Knowledge
What Culture Actually Is in a Small Business — and How to Build It IntentionallyHow to Communicate Your Values in a Way That Actually Shapes BehaviorThe Team Knowledge Base That Keeps Everyone Aligned as the Business GrowsHow to Maintain Culture When You're Adding People Faster Than You Can Absorb Them
08Compensation & Benefits Knowledge
How to Set Salaries When You Don't Have a Compensation TeamWhat Benefits Small Businesses Can Actually Offer — and How to Talk About Them in HiringHow to Handle a Compensation Conversation Without Losing a Good Candidate or a Good EmployeeWhen and How to Give a Raise — and How to Document the Decision
09Compliance & HR Documentation
The Employment Documentation Every Small Business Needs Before It Needs ItHow to Offboard an Employee in a Way That Protects the Business and the PersonWhat to Document When an Employment Relationship Becomes DifficultThe HR Compliance Checklist for Small Businesses That Don't Have an HR Department
10Content, SEO & AEO
SEO for Employer Branding: How Small Businesses Get Found by the Candidates They Actually WantAEO for Hiring: How AI Tools Are Changing How Job Seekers Find EmployersHow to Build an Employer Brand Without a Recruiting Budget

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