Interview & Selection Process

The Interview & Selection Process chapter of The Hiring & People Playbook — 5 practical guides you can read start to finish, or dip into as you need them.

01Why Most Small Business Interviews Are Conversations, Not EvaluationsAn interview that feels natural is not the same as an interview that tells you whether someone can do the job. Most small business interviews feel natural. Most of them also produce decisions based on how comfortable the candidate made the interviewer feel, not whether they can do the work.
02The Structured Interview Process That Produces Better Hires in Less TimeThe instinct is that a structured interview means reading from a script. It doesn't. It means deciding before the interview starts what you're trying to find out. That one decision — made once, before the first candidate arrives — changes what every subsequent interview produces.
03How to Design an Interview That Tests for What the Job Actually RequiresMost interview questions test one thing well: how well someone interviews. They produce confident answers from practiced candidates and stumbling answers from unpracticed ones. What they don't reliably test is whether a candidate can do the actual job. That takes a different kind of question.
04The Reference Check System That Surfaces What the Interview Didn'tMost small businesses skip reference checks or treat them as a formality. A quick call, yes-or-no answers, a confirmation the person worked there. The instinct is that candidates only give references who will say good things. That instinct is partly right, but a structured reference check still surfaces information no interview can provide.
05How to Make a Hiring Decision When You Have Two Good Candidates and One Gut FeelingTwo strong finalists means the process worked. That's the good news. The bad news is that the final decision usually comes down to gut feel, which is exactly what the structured process was designed to replace. The comparison doesn't end with the interviews; it ends with the evidence.

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