- 01Why Construction Clients Get Difficult — and How a Communication System Prevents Most of ItThe client who became difficult on week three was not a difficult person when you started. Something happened in weeks one and two that didn't get addressed. By week three, the gap was large enough to become a problem.
- 02The Client Update Process That Reduces Calls Without Reducing TrustThe contractor who updates clients proactively doesn't have fewer calls. They have fewer anxious calls. The proactive update does not give the client more information. It takes away the silence that generates their anxiety.
- 03How to Handle a Scope Change Conversation Without Losing the Client or Your MarginMost contractors want to have the scope-change conversation and move on. The conversation itself is not the problem. The problem is having it without preparation. A contractor who has thought through the framing, the number, and the sequence before the call has a different conversation than one who hasn't.
- 04What to Document in Every Client Interaction So Nothing Gets Disputed LaterThe conversation that would have prevented the dispute happened. You were there. You know what was agreed. The problem is that the client remembers it differently, and the only version that matters in a dispute is the one in writing.
GET EARLY ACCESS
The platform that puts all of this to work.
Kiluma ships in October. Join the early access list and be first in.
Something went wrong. Please try again.
You're on the list. We'll be in touch.